Service Level Agreement of Ghosty.Host

Service Level Agreement

Last Edited: January 14th, 2021

This Service Level Agreement (SLA) applies to you ("customer") applies to anyone currently using Ghosty Host services. This Service Level Agreement applies to all of our products.

LIMITATIONS

1) Act of God - Any events that are beyond our control including fire, flood, strike, embargo, sabotage, labor disturbance, virus, hackers, software-failures, payment, or electric power, etc.
2) Maintenance or emergency - any notice sent out via discord, email beforehand. If in an emergency, we will do what's necessary.
3) cPanel issues - If cPanel update or current software affects your service, GhostyHost will try to fix the problem but cannot guarantee anything.
4) Interruptions - Ghosty.Host will not compensate for any interruption caused by the user.
5) Resources - If we are out of stock and cannot provision your service, we will notify the customer.
6) DDoS - If our services are down because of influx of requests or DDOS, any downtime caused by this will not be compensated.
7) Free-Trails - Free trails will not be compensated for any downtime.

COMPENSATION

In an event, we are required to compensate. Any requests for compensation must be made within seven days of the customer's said incident, either by contacting support on multiple platforms or opening a ticket on the website. The amount must not exceed more than said monthly service charge. We will not compensate if that customer is abusing our services or defaulting on payments.

There may also be compensation for one event if there is a fire that affects your service and hardware failure if by chance. The compensation will only be based on one occasion.

COVERAGE

Ghosty.Host will compensate if anything mention below is affected.

1) Uptime - We guarantee an uptime of 99% of all of our services
2) Downtime - Downtime is calculated per 12 hours. You will receive two extra days on the said service

FAIR USE

Anything said unmetered or unlimited on our product is meant to represent a large sum. We may not be able to provide that if we are at the peak of resources.